Reviewing & Resolving Alerts
This guide will assist with understanding how to locate alerts for patients within Managed Care Master (MCM) as well as within your alert list emails. This guide will also address resolving your alerts, and generating reports for alerts for each patient within MCM.
Alerts from the Admissions Menu
Navigate to the Admissions screen
The red exclamation signifies an alert message for that patient
Select the red exclamation point
The alerts for the selected patient will be displayed
Please note the available columns
Resolving Alerts
Alert Resolution in MCM
Review the unresolved alerts by selecting Unresolved in the Status drop down menu
The status may be changed to Resolved or Ignore as applicable
Ignoring - there is nothing to be done at this time regarding the alert
Resolving - action has been taken to resolve the alert (e.g. entered the level of care, discussed therapy minutes with the DOR, requested a carve out, etc.)
Alert Assistance
If you require more information regarding the alert, please select Respond
A window will be displayed with more information
Navigate to the bottom of the window to note action taken regarding the alert
Select the appropriate radio button
💡 Note: MCM allows the option for facilities to force a comment to be entered to explain what action was taken when resolving an alert. Please reach out to service@managedcaremaster.com if you wish to enable this feature.
Once the comment has been saved, the alert will be resolved/ignored depending on the selection
The alert will no longer appear on the alert list for the patient
Auto-Resolving Alerts
Select alerts are designed to “auto-resolve” due to certain parameters.
The Authorization alert (RES003) will resolve when MCM identifies the authorization from PCC has imported into MCM.
The Level of Care/LOC alert (IVF009) will resolve when MCM identifies the LOC has been assigned to the authorization for the patient.
All auto-resolve alerts will resolve the following morning.
Additional Alert Resources
Resolving Alerts from the Alert List Email
MCM allows for alerts to be sent to an email inbox (PHI is protected).
The email will contain a direct link to the patient alert
There may be multiple alerts codes for one patient
A corporate user will be notified of alerts for multiple facilities
Using the Alert Details report
Navigate to the New Reports menu Reports and PDPM Grouper
Select the alert report you wish to generate
Select the parameters
Select Refresh to generate the report
The report may be generated as a PDF or Excel file
Alert Details example:
Customer Service
MCM Support Number: 855-424-3914
MCM Support Email: service@managedcaremaster.com
This information may also be referenced in MCM on the top right corner Help icon
